Hi5 Living Website Privacy Policy

Introduction

Hi5 Living LLC (“The company”, “we”, “us”, “our”, “ours” or “ourselves as appropriate), is committed to protecting Your personal data. This Policy sets out the basis on which we collect, process and use Your personal data, when You visit our website – https://www.hi5living.com/.

This Privacy Policy (“the Policy”) applies when You visit our Apps and/or use our Services, and You accept this Privacy Policy and consent to the collection, use, and sharing of information as described herein.

Data We May Collect

We collect and process personal data in accordance with this Privacy Policy.

When You access our website we may collect certain technical information, including your Internet Protocol (IP) address, browser type, operating system, and other similar data. This information helps us monitor and improve the functionality and performance of our website and services. It may also be used for security purposes, such as detecting and preventing fraudulent activity or malicious behavior.

Our website uses cookies to analyze website traffic and improve user experience. As described herein below, we may use third-party providers and technologies, including cookies and similar tools, to assist in collecting this information.

Additionally, if you voluntarily provide personal data by submitting a form on our website https://www.hi5living.com/contact-us, including your name, email, or phone number, or any other personal data shared as part of your inquiry, we will process this information solely for the purpose of responding to your inquiry and providing support.

As we expand our website's functionality, we may collect additional data categories to enhance user experience and personalization. Any such changes will be reflected in an updated Privacy Policy, which will be made available on this website. We encourage users to periodically review this Policy for any updates.

How We Use Your Data

Our mission is to constantly improve our website and provide You with new experiences. We process data collected through cookies and any personal data voluntarily provided by users through website forms. The collected data, whether through cookies or voluntary submissions, will be utilized only for the following purposes:

  • Ensuring the functionality and maintenance of our website.
  • Addressing inquiries submitted through our contact forms.
  • Using data analytics through third-party analytics providers and technologies to optimize user experience and analyze website traffic and application downloads.
  • Complying with legal and regulatory obligations where required.

Aggregated, non-identifiable data may also be used for research and analytics to improve our Services.

Disclosure of Your Data

We handle all collected data in accordance with applicable data privacy laws and our internal security standards. We may share or disclose Your information with the following parties:

  • Service Providers (individual/entities) including consultants or contractors who provide IT and system administration services, and others who assist us in analyzing how our website is used.
  • Regulators and other authorities, who may require reporting of processing activities in certain circumstances.

Your data may be transferred both to us and to third-party service providers, including international providers, which may involve transferring your data outside of the United States. Additionally, we may need to transfer your data to countries other than your own, including the United States, as part of our operations. These countries might have data protection regulations that are different from those in your country. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer.

If we collect Your personal data, or if you voluntarily provide information by contacting us through our website, we strive to protect Your personal data with the same level of care as our internal data. We require all service providers, consultants, and contractors to follow the same rules when processing Your data, as outlined in this Policy.

The website uses third party services that may collect information used to identify You, including:

https://developers.google.com/analytics

We will not sell your personal data to marketing companies.

We will not use your personal data for targeted advertising purposes.

Data Security

We are committed to maintaining that Your information is secure and we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. For example, we will use the following types of measures, where appropriate: (a) anonymization of information, (b) encryption of information, and (c) ongoing monitoring of the effectiveness of security measures.

We have put in place procedures to deal with any suspected data breach and will notify You and any applicable regulator of a breach where we are legally required to do so.

Cookies

“Cookies” are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser when you visit the websites and are stored on your device’s internal memory.

Under applicable law, we may store cookies on your device only if they are strictly necessary for the operation of this website. For all other types of cookies, your explicit consent is required. Currently, our website uses strictly necessary and statistics cookies placed through third-party analytics providers and technologies to analyze website traffic and improve functionality.

Third-Party Services

We use third-party analytics providers and technologies to collect information about the use of this website, such as:

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, monitor the use of our website. Google Analytics may collect certain information when you use our website, including your IP address, device type, browser details, approximate geolocation, and other session statistics. This data is processed through default Google Analytics cookies. Google Analytics anonymizes the IP address before it is stored. We do not receive the non-anonymized IP address from Google Analytics. We may use Google Tag Manager tool to integrate with Google Analytics. To learn more about how Google collects and uses data, see it's Privacy and Terms .
  • Cookiebot CMP enables organizations display a cookie consent banner on websites to achieve data privacy compliance with global regulations. When You submit a consent to the cookies on our website, the following data is automatically logged at Cybot, the company behind Cookiebot: user's IP number in anonymized form, the date and time of the consent, user agent of the user's browser, the URL from which the consent was submitted, an anonymous, random and encrypted key value, the user's consent state, serving as proof of consent. To learn more about how Cookiebot collects and uses data, see What information does Cookiebot collect and log about the user consents.
  • We use the hCaptcha security service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether user actions on our online service (such as submitting a login or contact form) meet our security requirements. To do this, hCaptcha analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters a part of the website with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(b) of the GDPR: the processing of personal data is necessary for the performance of a contract to which the website visitor is party (for example, the website terms) or in order to take steps at the request of the website visitor prior to entering into a contract. Our online service (including our website, mobile apps, and any other apps or other forms of access offered by us) needs to ensure that it is interacting with a human, not a bot, and that activities performed by the user are not related to fraud or abuse. In addition, processing may also be based on Art. 6(1)(f) of the GDPR: our online service has a legitimate interest in protecting the service from abusive automated crawling, spam, and other forms of abuse that can harm our service or other users of our service. IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha’s privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms

Right to Opt-Out / Do Not Track: You have the right to opt out of having your activity on the website shared with us in the following ways:

  • By setting up a Do Not Track (DNT) browser control that signals your preference to have us not process your information. We respect your DNT preference by detecting your browser’s DNT setting and automatically refraining from collecting any cookies except those strictly necessary, where applicable. Therefore, if you wish to prevent us from collecting your data, you can do so by following the instructions below depending on your browser (please note, that You will need to take this action for all browsers that you use where you do not want us to collect your data, but DNT setting might not work in all browsers and may be impacted by future browser updates): Google Chrome , Safari , Opera.
  • By downloading Google Analytics Opt-out Browser Add-on You can opt out specifically from Google Analytics data collection.
  • By managing and updating your cookie settings on our website, following the link to re-select your cookie preference.

Data Retention

We will only retain Your personal information for as long as required to fulfill the purposes for which we collected it, including any legal, regulatory, business or reporting requirements.

When deciding the length of the retention period we take into consideration applicable law, regulation, our agreement with You, and the expectations and requirements of our customers.

Children’s Privacy

We do not knowingly sell or share personal information of anyone under the age 16. Our Services are also not intended for children under the age of 13. Therefore, we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 13.

Your Rights of Access to Your Personal Data

Subject to certain legal conditions, You have certain rights in relation to Your personal data including the below:

  • Access to personal information: You have the right to ask us for copies of the personal information we hold on You and information regarding our processing activities.
  • Right to rectification: You have the right to ask us to correct or amend Your personal information if it is inaccurate, requires updating, or is incomplete.
  • Right to be forgotten: You also have the right to request us to delete Your personal information unless we are required to hold it for legal or regulatory reasons or our own internal compliance requirements.
  • Right to object: You have the right to object to our processing of Your personal data.
  • Right of restriction: You have the right to request that we restrict the processing of Your personal information.
  • Right to data portability: You have the right to be provided with a copy of the information we have on You in a structured, machine-readable and commonly used format.
  • Right to non-discriminatory treatment: You have the right to receive service without denial if You exercise Your privacy rights, as well as to be charged equal prices for goods or services regardless of whether You choose to exercise these rights, and to receive goods or services of uncompromised quality even if You decide to exercise Your privacy rights.
  • Right not to be subject to automated decision making: You may have a right not to be subject to a decision made solely using automated means, where such decision would have a legal effect on You or produce a similarly significant effect.

You can exercise the rights described above when we receive a verifiable request in accordance with applicable law.

For U.S. users, depending on your state of residence, You may have other rights under specific state laws.

Requests and inquiries

If you have any questions, consumer requests or concerns about our use of Your personal data, You or Your authorized agent can contact us through a dedicated form on our website https://www.hi5living.com/contact-us. When necessary, we may request additional information in order to act on your request. We will respond to any inquiries within twenty-eight (28) days of receipt.

You may also be entitled to appeal our decisions with respect to Your request in accordance with applicable laws. You may do so by reaching out to us through a dedicated form on our website https://www.hi5living.com/contact-us. We will reasonably investigate the appeal based on the information and documentation you have provided and review whether the decision under appeal was fair and consistent with applicable privacy laws. Following the investigation, we will reach a determination of your appeal, which may include modifying or upholding the original decision. We will notify you of our determination in writing within twenty-eight (28) days of receipt of your written notice of appeal, and we will include the explanation for our determination of your appeal.

You have the right to complain to a Data Protection Authority about our collection and use of Your Personal Data. For more information, please contact Your local data protection authority.

Links to Other Sites

Our App or Services may contain links to other websites that are not operated by us. If You click a third-party link, You will be directed to that third-party’s website. We strongly advise You to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party websites or services.

Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on our App and website. This policy was last updated in April, 2025.

Contact Details

Address: 2810 N Church St #829758 Wilmington DE 19802, USA

You may contact us through a dedicated form on our website https://www.hi5living.com/contact-us.